In today’s fast-paced world, the reliability of package delivery has become a cornerstone of modern life. For Nicole Mildner, a resident of Canaryville, this expectation was shattered when her mail carrier began delivering packages in an unconventional and frustrating manner—throwing them over her front fence. This issue, while seemingly minor, has become a significant source of frustration, highlighting broader concerns about service accountability and customer satisfaction.
Mildner’s troubles began on August 21, 2023, when a Ring doorbell camera captured a postal worker dropping two packages over her fence, leaving them on the lawn. What might have been dismissed as an isolated incident escalated into a pattern of behavior, with further occurrences on October 16, 2023, August 2, 2024, and January 10, 2025. The latter incident, during winter, involved five packages tossed onto snow-covered grass, underscoring the carrier’s persistent disregard for proper protocol.
The emotional toll on Mildner is evident as she expressed her growing frustration. Initially attributing the first incident to a possible off day, she became increasingly disheartened as the behavior continued, suggesting a deliberate disregard for her concerns. Having filed over five complaints since 2022, Mildner feels overlooked, despite assurances from USPS that the matter was addressed. This perceived lack of accountability has only deepened her resolve to seek change.
The accessibility of Mildner’s home further compounds the issue. Her front gate, easily accessible and unlocked, allows anyone, including mail carriers, to approach her door without hindrance. This ease of access makes the carrier’s choice to throw packages and mark some as undeliverable particularly perplexing. Items like a coat and shoe rack were affected, forcing Mildner to reschedule deliveries, thus disrupting her routine and adding layers of inconvenience.
The consequences of these actions extend beyond mere inconvenience. The carrier’s behavior has led to undeliverable notices, necessitating multiple rescheduling efforts from Mildner. While her items remain undamaged, the stress of managing these issues is palpable. This scenario highlights the broader implications of such negligence, affecting not just Mildner but potentially her neighbors as well, who may face similar difficulties.
In response, the USPS has initiated an investigation, acknowledging the discrepancy between their standard delivery procedures and the events Mildner described. Their commitment to exploring this matter offers a glimmer of hope for Mildner, who seeks not just resolution but systemic change—whether through additional training for the carrier or a reevaluation of his route. Her experience serves as a reminder of the impact that individual actions can have on customers and the importance of addressing such issues with urgency and empathy to uphold the trust placed in essential services.
